TRADE DELIVERY & RETURNS POLICY

Who this applies to

This policy applies to trade/business customers only.

If you are a consumer (non-business customer), please refer to our retail website returns and cancellations policy.

Delivery charges & free-delivery thresholds — at a glance

• London postcodes: Free when your order subtotal is over £300 ex VAT (£360 inc VAT). Otherwise £10 inc VAT per order.
• Rest of UK: Free when your order subtotal is over £800 ex VAT (£960 inc VAT). Otherwise £10 inc VAT per order.

Quick examples

• London order £310 ex VAT → Free
• London order £250 ex VAT → £10 inc VAT
• Rest of UK order £780 ex VAT → £10 inc VAT
• Rest of UK order £800 ex VAT → Free

Notes & exceptions

Remote/offshore areas (e.g., Highlands & Islands), palletised/bulky consignments, timed/expedited services, and re-deliveries may attract a surcharge (quoted at order). All charges are exclusive of VAT unless stated otherwise.

Delivery timing

We’ll confirm an expected delivery window after we accept your order. Delivery dates and times are approximate and not guaranteed.

Next working day delivery (eligible areas only)

Orders we accept by 12:00 (UK time) on a working day are usually dispatched for delivery on the next working day, subject to stock, courier capacity and your delivery postcode. Orders placed or accepted after 12:00, or on a non-working day, are treated as received on the next working day.

Customer collections

Collections are by prior arrangement only from:

Speciality Drinks Ltd

T/A The Whisky Exchange

Elixir House, Whitby Avenue

Park Royal

London

NW10 7SF

United Kingdom

• Collection window: Collections can usually be made between 10am and 5pm (UK time), Monday to Friday (excluding UK public holidays).
• Same-day collection cut-off: For same-day collections, the cut-off time is 4pm. Orders placed or accepted after 4pm will normally be available for collection on the next working day.
• Confirmation required – please do not arrive without it: Customers must not come to collect until we have confirmed that the order is ready for collection. We may not be able to release goods that have not yet been picked and checked.

Failed delivery / re-delivery

If delivery is attempted and not accepted, storage and/or re-delivery charges may apply in accordance with our Trade Terms and Conditions.

Returns (change-of-mind / over-ordered)

• RMA required: Prior written approval and an RMA must be obtained before returning goods.
• Window & fee: Requests must be made within 14 days of delivery; a 15% restocking fee will apply.
• Condition: Goods must be unopened, in original packaging, and in re-saleable condition.
• Carriage: The customer is responsible for return carriage and bears the risk in transit (unless goods are confirmed faulty).
• Exclusions: No returns of bespoke/special-order items, clearance goods, or perishable/temperature-sensitive goods (unless faulty).
• We may refuse returns that do not comply with these conditions or are received in a non-resaleable condition.

Damaged / short delivery / faulty

Please notify us within 24 hours of delivery with details (and photos where possible) for any visible damage, breakage or short delivery.

For faults not apparent on delivery, please contact us as soon as reasonably practicable after discovery. We will repair, replace or refund in line with our Trade Terms and Conditions.

Updates

We may update this Policy from time to time. Any updates will apply to orders accepted after the stated effective date.

Last updated: 27 May 2026